Important note

All technical information, methods and procedures in this publication have been compiled and reproduced with great care, together with the involvement of effective monitoring. However, errors can not be entirely excluded. Glenfis AG can not assume any guarantee nor assume legal responsibility or liability for any consequences resulting from errors or omissions. Glenfis AG is any time grateful for the communication of possible faults.

Glenfis AG points out that the soft and hardware names used in this publication and brand names of the appropriate companies are generally subject to trademark, brands or ingenious legal protection.


ITIL® and IT Infrastructure Library are protected trademarks of CO (Cabinet Office of the English government) in London. The use of these trademarks in this publication is carried out with the permission of CO due to an explicit use licence for Glenfis AG.




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From Knowledge. To Proficiency. To Implementation.

ITIL® Glossary Edition 2011 - Version 1.0.11